Guests of Hotel Caza can enjoy all the comforts of home and more. Your daily Destination Fee of $32 plus tax ($37.34) includes the following:

• High-Speed Wi-Fi throughout the hotel’s guest rooms and public spaces for unlimited devices
• Tour the city or enjoy an excursion on our Caza Cruiser bikes – complimentary for up to four hours
• Morning Lavazza Coffee and Mighty Leaf Tea (available from 7 am-10 am daily)
• Early check-in at 12pm (based on availability)
• Parking until 6 pm on the day of check-out (with paid parking)
• Access to our year-round outdoor heated pool and sun deck
• Access to the Game Zone – indoor and outdoor games
• Access to our 24-hour fitness center
• Yoga mats
• Two collapsible water pouches and access to Flowater Stations
• Printing services
• Local and toll-free calls
• San Francisco postcards – postage is on us!
• Evening milk and cookies hour
• Discounts at local eateries and attractions

Yes, we charge a $5 plus tax ($5.83 inclusive) Sustainability Fee.

Yes, we charge a $6 package handling fee, per package.

Hotel Caza has 342 guestrooms.

Check-in is 4:00 pm on the day of arrival and check-out is at 12:00 noon on the day of departure.

Late check-out is based on availability. Please reach out to our Lobby Ambassadors to inquire if a check-out is available. Unrequested late departures will be subject to a fee of up to one full night's stay.

Early check-in is based on availability. If a room is not available for early check-in, we can gladly hold your luggage until check-in is available.

We do not have a shuttle. Our Lobby Ambassadors will be able to arrange Private Transportation instead, please contact frontdesk@hotelcaza.com

All rooms are approximately 322 Sq Ft and have either a King Size Bed or two Queen Beds. Suites are approximately 550 Sq Ft and have a King Size Bed.

Yes, please contact the Front Desk at 650 502 4200 to add the request to your reservation. We have rooms with 1 King bed connecting to a room with 2 queen beds.  We have some rooms that connect to two rooms (so 3 rooms connected). Call the front desk as well.  

No, smoking is not permitted in any of our rooms or public spaces.

No.

Yes, all the rooms are air-conditioned and have individually controlled thermostats.

No, however, coffee is available in the lobby each morning as part of the destination fee. Keurig Coffee Makers are available upon request.

Irons and ironing boards are available upon request but every room will have a steamer for guest use.  

No. Mini - Refrigerators are available upon request ($20 per day). A microwave is available in the Lobby Lounge (Grab&Go location) 

We offer the following food options:

• Lobby Coffee Service (included in Destination Fee): 6:00 AM to 10:00 AM
• CZ2GO: Available Monday-Friday 6:00 AM to 10:00 AM and Saturday-Sunday 6:00 AM to 11:00 AM
• CAZBAR & CZ2 GO: Available Sunday-Thursday 5:00 PM to 9:00 PM and Friday-Saturday 5:00 PM to 11:00 PM

Yes, these are available upon request. There is a charge of $25 per day. We are not able to put rollaway beds in rooms with Two Queen beds.

Yes, we have Foundation Sleep Fresh Portable Cribs available upon request and are complimentary.

Yes, the hotel has a parking structure on-site and offers self-parking. For guests, overnight self-parking is $63 + tax = $73.52/night after January 1, 2024; hourly self-park runs $25 for up to 2 hours, $8 every hour after 2 with a max rate of $74.00 per day or $79 overnight. This includes in and out privileges. 

Valet Parking is not available. 

Currently, we do not offer parking for RVs. Vans are permitted and must be sure to use only a single space to accommodate all guests - oversize vehicles that take more than one space will be charged accordingly. 

Yes, rooms are suitable for guests who use wheelchairs and the rooms can be equipped for those with visual and hearing impairments.
Hotel Caza is ADA compliant under the Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991. For information about accessible features, please view our Accessibility Statement.

Yes, our fitness center is open 24 hours a day. It is equipped with premium Precor® machines and bikes, an assortment of free weights, and strength machines. Plus, yoga mats, and a Bosu balance trainer. 

Outdoor Heated Pool open year round.
Hours: 9 am – 8 pm Daily
Pool Towels are provided

Yes, laundry is sent out daily (Monday through Friday) and returned the same day.  

We have Partial Bay View Rooms that offer partial/limited bay views of Coit Tower/Transamerica Building facing the Bay Bridge or partial/limited bay views of Alcatraz/Fisherman’s Wharf.

No. 

Yes, some rooms on the 1st floor have sliding doors that open to a courtyard.  Please contact the Front Desk at 650 502 4200 for additional details or to add the request to your reservation.

Yes, we welcome dogs (one per room) with a maximum weight of 50 lbs.  

A $100/stay pet fee will be charged.

Yes, luggage can be checked at reception while you are waiting for your room or after check out. 

Yes, each room has a brand-new safe large enough for a standard-size laptop and small valuables.

Lobby Coffee Service (included in Destination Fee): 6:00 AM to 10:00 AM
CZ2GO: Available Monday-Friday 6:00 AM to 10:00 AM and Saturday-Sunday 6:00 AM to 11:00 AM
CAZBAR & CZ2 GO: Available Sunday-Thursday 5:00 PM to 9:00 PM and Friday-Saturday 5:00 PM to 11:00 PM

We have Business Services Available which include Complimentary Air Printing.

We have a Digital Interactive Concierge offering the following:

• Boarding Pass Printing
• Local Attractions
• Local Restaurants
• Local Maps
• Transportation Options

We have an ATM on-site (temporarily unavailable) and a Vendgo touchscreen vending machine selling Electronics and Over-the-Counter Medicine.

We require that room reservations are guaranteed by a valid credit card and your credit card is used as a guarantee that a room will be held in advance of your arrival. You will only be charged if pre-payment is required for a specific rate, or in the event that you do not cancel your reservation within the stated cancellation time period and do not check-in. Your credit card information is safe; we never share your information with third parties.

Cancellation policies vary based on the rate you book. Please refer to your confirmation or contact the hotel at 650 502 4200.
Cancellable reservations can be canceled online using your name + reservation confirmation.
Non-Refundable reservations cannot be canceled.
For reservations booked on third-party sites (Expedia, Booking.com), please contact the third-party company directly.

Yes, our no-show fee is 1 Night Room & Tax. For non-refundable reservations, the full amount is charged. Reservation will be released; additional nights will need to be rebooked.

A credit card or debit card is required upon check-in to guarantee payment. If you use a debit/credit card to check in, a hold may be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer. Your credit card is safe; we never share information with third parties.

Third-party payments must be received seven days prior to arrival to allow time for processing. Third-party payments are not accepted for same-day reservations. Please contact accounting@HotelCaza.com for a credit card authorization - we will have a credit card authorization website for secure authorizations.

Any change to your arrival or departure date or room type is subject to hotel availability and may result in a possible rate change or additional fee. Changes also may not be possible at a later date.

Please email accounting@hotelcaza.com with the Confirmation Number or Guest's full name and request for Credit Card Authorization form via Sertifi.
Must be received at least 72 hrs. prior to arrival to accommodate for the approval process.

For groups needing 10 or more rooms, please contact our Sales Department at sales@hotelcaza.com

No, please refer to the housing office for convention rate reservations.

Please email housekeepingmanagers@HotelCaza.com for Lost and Found.